Within the ticket price, what am I paying for/what is included?
This depends on what ticket option you have selected;
Back to Blighty Stage Show- £20
This includes a seat to watch the islanders LIVE on stage chatting to our hosts. Watch them squirm as they're grilled on their time in the Villa, and faced with the questions YOU want answered.
Back to Blighty stage show & official meet & greet - £35
Includes a seat to view the stage show PLUS entry to the Meet & Greet experience with your favourite Islanders.
Can I buy tickets on the door?
Once we are at capacity (sold out on the website) we cannot sell any tickets on the door. Keep up to date with availability here: https://loveisland.seetickets.com/tour/love-island-live
There are two shows on the day.
If you have bought tickets for the morning session- opening times are 10am-1pm
If you have bought tickets for the afternoon session- opening times are 2pm – 5pm
What happens after I book my tickets?
You will be sent a confirmation along with your ticket- please print out your ticket and bring it with you to the event
I am over 16, but do I need to bring ID to prove it?
Yes, please do bring a form of ID with you. It is important anyone under 16 attends with an adult so our team will be checking your age on arrival.
What is the recommended time to get there?
Doors open at 10am
How do I get to the ExCel?
If you are coming via train – please visit the ‘Getting Here’ page for more info and recommended routes
Getting there by car, please use E16 1FR for your satnav - East Entrance and ICC London
Will Love Island: Live be taking place near me in the future?
For this year we are just visiting London.
Is there parking?
If you’d like to book your parking online please refer to https://www.excel.london/visitor/faqs/online-parking-enquiries
Which car park is closest to the ICC?
Please refer to this link for a car park map https://www.excel.london/uploads/parkingmap.pdf
Will there be signs to direct me to get to the venue so that I am not late?
Yes there will be signs from the car park and the train stations
If you are coming via a taxi- there is a taxi drop off right outside the entrance of the ICC Capital Hall
What happens if I am late?
Please do try to be on time. We open the doors at 10am and the stage session will start promptly. We will do our very best to get you a seat within the auditorium but this may not be possible due to interrupting the stage session.
I am coming from a far, where is best to stay?
Please refer to https://www.excel.london/visitor/stay
Will I get to meet all of the islanders? / If I have a standard ticket, am I guaranteed to meet all of the islanders?
If you only have a ticket to the stage show, there is no guarantee that you will meet any of the Islanders. If you have opted to purchase the stage show and meet & greet ticket, there is guarantee that you will meet some of the islanders. Due to timings you may not get to meet them all.
Am I allowed to hug/speak to the islanders?
You may speak to the Islanders but please be aware of the Islander’s personal space!
What happens if I don’t get to meet all of the islanders?
Unfortunately we are unable to guarantee you will meet all of the islanders due to timing. We have done our best to ensure you will meet as many as possible in the time allowed.
Will Love Island Live be filmed?
By purchasing a ticket you accept that you may be filmed but we have yet to confirm what kind of filming will take place at the event
Will I get on TV?
No unfortunately not this time!
Will every Islander from 2018 be there?
Not every Islander will be in attendance at Love Island: Live due to prior commitments.
How long will I have to wait to meet them?
We aim to get everybody through the queues with minimal waiting time however please anticipate for some queuing throughout the day.
What time should I arrive to ensure I meet them all?
We cannot guarantee you will meet every Islander in attendance.
Will any goodies be included?
Keep a look out on our social media sites for information on goody bags at the event
What happens in each zone on the queue map?
We aim to keep you entertained whilst you wait to meet your favourite Islanders. Keep an eye out for daily posts on what we have lined up for you
What should I wear? Is there a dress code?
No dress code
I am coming in a group of 5 or 10 (etc.), if we book all together, is there a discount?
No group discounts
I am only 15 but I love the islanders, is there any way I can come without a parent?
Unfortunately every under 16 year old MUST attend with an adult, we would have to refuse entry to anyone younger than 16 without a parent/adult
Can I book two sessions on Friday 10th August to guarantee I meet them all?
This would not be a guarantee to meet them all
Can I pay extra to have longer with the islanders?
Unfortunately not, the Islanders only have a limited amount of time to be with us!
You are all sold out; will you be releasing more tickets for Friday 10th August?
We are looking into releasing more dates in August; look out for more ticket release dates on our social media!
Will there be merchandise to buy?
Keep updated on our socials for more that is going on at the event
Can I take my own photos/videos?
Yes you can take your own photos and videos
Can I bring my own alcohol in?
No we do not allow any alcohol to be brought into the venue. Thorough bag searches will be done on arrival at the venue
Are there places to eat?
Yes there are many cafes and restaurants on site at ExCel – please see their website for a list of restaurants and info on allergies and dietary requirements https://www.excel.london/visitor/food-drink
Do you have disabled parking bay on site and where are they located?
ExCel has a number of disabled parking bays that are spread across the car park.
The Orange under-venue car park has the following spaces:
Zone 2: 11 bays
Zone 3: 15 bays
Zone 4: 4 bays
Zone 8: 12 bays
Zone 9: 18 bays
Zone 13: 6 bays
Zone 14: 28 bays
Zone 15: 16 bays
Royal Victoria multi-storey car park has the following spaces:
Zone 1A: 10 spaces
Zone 2A: 15 spaces
The East car park, when in use, has 20 spaces
Is your disabled parking free of charge?
Any vehicle displaying the disabled blue badge is still required to pay the car park charge
Can I bring my toddler/baby/child with me?
Yes but please be aware there will be a live stage show which will require the audience to be quiet for. Depending on which ticket you purchase, there will also be some queuing time to Meet & Greet the Islanders
Are there baby changing facilities?
In the ICC area the red blocks between S9/S10, N10/N11, the Prince Regent DLR east corridor and East Level 0, the baby change facilities are in the disabled toilets
Is there a cloakroom?
Yes there is a cloakroom, it will be sign posted on arrival
How much is the cloakroom?
The fee is £1 per item for coats and luggage - please be aware ExCel cannot store cameras, laptop equipment or any other electronic devices
Will there be anything to buy whilst there?
Keep updated with socials for if we have any merchandise available to purchase on site
How much money will I need?
Enough for your travel and food expenses – keep updated with socials for if we have any merchandise available to purchase on site
Do you allow selfie sticks?
Do you allow Polaroid cameras?
Is there free WIFI?
Yes, when you arrive at the venue, you just need to sign in to '_ExCeL FREE Wi-Fi' using our standard log in, or via LinkedIn, Facebook, or Twitter
I can’t make the date any more, do I get a refund?
Please refer to T’ & C’s on your ticket confirmation
Can I transfer my ticket to another name as I can no longer attend?
Please refer to See Tickets T’s & C’s
My mum bought my ticket, can I use the ticket with her name?
Please refer to See Tickets T’s & C’s
Will there be hourly updates on the app?
We aim to keep everyone updated throughout the day via socials and on the app
Do I need to have my ticket printed or can I show it on my phone/device?
Your ticket can be scanned via your phone or device
Will attending this event give me a chance to be scouted for Love Island next year?
We have no control over how the ITV team cast for the next Love Island series
I have a question that is not answered in the FAQ’s- Who do I contact?
Please contact firstname.lastname@example.org
How do I know that this event is legitimate?
Tickets will be announced via the ITV Love Island App- you will then be directed to the website and able to purchase tickets via See Tickets which is our official and sole ticket vendor.
I am getting a lift to the event, where is the closest drop off/pick up point
There is a taxi drop off right outside the entrance of the ICC Capital Hall
Will Caroline Flack be there?
Please keep up to date with socials for news on the line up
Will past contestants be making an appearance?
We will only have contestants from 2018’s program in the Meet & Greet. Keep up to date with social